Customer Support Executive 15K to 25K

Lahore, Pakistan
15K to 25K
ibex.

21 Jul, 2020  |  Full Time


We are looking for Customer Support Executive

Key Responsibilities:
  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification:
  • Intermediate or above
  • Age limit:
  • Excellent communication
  • Proficiency with MS Office particularly MS Excel
  • Flexibility to work in shifts
  • Customer-centric attitude
job added 20 days ago on jobee.pk