Customer Support Executive
15K to 25K
15K to 25K
21 Jul, 2020
We are looking for Customer Support Executive
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Intermediate or above
- Age limit:
- Excellent communication
- Proficiency with MS Office particularly MS Excel
- Flexibility to work in shifts
- Customer-centric attitude
job added 20 days ago on jobee.pk